If you need to cancel an order or request a refund, please use the support details on your booking confirmation, invoice, or the patient-serving lab’s website.
What to include
Share your order or booking reference, the lab or clinic name, the date, and a short description of the issue. Do not send full medical reports to a general support address unless requested through a secure channel.
How requests are handled
The responsible lab or clinic can review your order, including whether collection or processing has started, and explain the applicable cancellation or refund terms. Any approved refund is handled under the payment method and terms used for that order.
Need help finding the right team?
Email support@devandiagnostics.com with your reference and lab or clinic name. We can help route your enquiry. This page does not replace the specific terms given to you at booking.